Patient information

CFEH is a referral centre therefore to make an appointment with us, you need to be referred by your eyecare practitioner or doctor.

For information about your upcoming visit to the Centre for Eye Health (CFEH) you can download our Client Referral Brochure.  Below are also some commonly asked questions from our patients at the Centre.  If your question is not answered below, please email us at enquiries@cfeh.com.au and we will respond to you directly.

  • Why have I been referred to CFEH?

    You have been referred to CFEH because your optometrist, ophthalmologist or healthcare professional requires more detailed information about your eyes.  You may have been referred for several reasons – to rule out any eye disease, to monitor a diagnosed condition or simply for further testing to supplement the information your eyecare professional already has about your eyes.

    If your eye specialist has referred you, it’s important to keep your appointment as gaining a better understanding of your eyes will allow them to determine the best possible management or treatment to maintain healthy, functioning eyes both short and long term.

  • How do I make an appointment at CFEH

    Once you have been referred by your eyecare practitioner or doctor, one of our friendly client services staff will contact you to discuss the best time to make your appointment. They will contact you on the phone number provided to us in your referral and at this time will be able to give you an estimate of the length of time required for the appointment.

     

  • What days do your clinics run?

    The opening hours at our Kensington clinic are Monday-Friday 9:00am – 5:00pm.  Our specialised glaucoma clinic operates here on a Wednesday afternoon from 1:00pm – 5:00pm.

    Our satellite clinic in the Sutherland Hospital operates on Mondays from 1:00pm – 5:00pm and 9:00am – 5:00pm on Wednesdays and Fridays.

     

  • What will the appointment cost?

    There is no out of pocket expense to any of our patients at the Centre.  Where appropriate, we will bulk bill Medicare for consultations to help offset the cost of providing this service, however thanks to the generosity of Guide Dogs NSW/ACT no patient will need to pay to attend any of our clinics.

    If you wish to donate to Guide Dogs NSW/ACT to help us continue this valuable service aimed at earlier detection of eye disease and the reduction of preventable blindness, please follow this link: http://www.guidedogs.com.au/.

  • What do I need to bring to my appointment?

    Please bring your Medicare card to your appointment as we may be able to bulk bill some of the examination, helping us to reduce our reliance on donations to keep the Centre operating.

    When your appointment is made, you will be advised on whether your eyes are likely to be dilated for your examination.  If they are, please remember to bring some sunglasses with you as your vision may remain blurry and sensitive to light for a few hours after your appointment.  This may affect your ability to drive also.

    If you wear spectacles on a regular basis it is also advised you bring them to the appointment.

    You will also be asked about your medical history including history of illness/family illness, current or previous medications and any details of surgeries you may have had. It is a good idea to be familiar with this before you come to the appointment.

  • Will I be seeing an optometrist, ophthalmologist or both during my appointment?

    During your appointment you will see one of our highly trained optometrists.  Upon reviewing your results and writing a report to your referring practitioner, our Optometrists may request the results be reviewed by an ophthalmologist.  CFEH works in conjunction with South Eastern Sydney Local Health District (SESLHD) and if review is required, consultant ophthalmologists from SESLHD will review your results and report before it is sent to your referring practitioner.

  • Do you have interpreter, transport & accommodation services available?

    Yes, we have all 3.

    To see if you qualify for these services please call our client services team on 8115 0700 or e-mail enquiries@cfeh.com.au at least two weeks prior to your appointment.

     

  • When can I expect my results?

    Your results will NOT be provided to you during your appointment at CFEH. The imaging results make up only one component of your overall eye care, and CFEH can therefore not comment on your results. You will need to contact your referring practitioner after your appointment to discuss your results.

    If you wish to receive a copy of your report please let reception know either during or after your appointment and a copy will be posted to you.

  • Can I get a letter of attendance?

    Yes, we are able to provide you with a letter of attendance for your appointment. Simply let reception know when you arrive that you require a letter and we will prepare one for you to pick up as you leave your appointment. Please note that this is not a medical certificate.

  • Other Important Information

    CFEH is also a teaching facility to help develop future eye health-care practitioners.  Final year optometry students from the University of New South Wales students provide technical assistance to our qualified optometrists during the examinations however all image interpretation and reports are written by our highly trained and experienced optometrists.

    All tests performed at CFEH are approved clinical tests to evaluate the eye or visual pathway.